Privacy Policy

1. Data Controller

The controller of your personal data is Cuatro Ciénegas Tours, with offices at Av. Chapultepec 1801, Col. Buenos Aires, Monterrey, N.L. For any query regarding your personal data, you can reach us through our contact form or at reserva@cuatrocienegas.com.mx.

2. Data We Collect

We collect the information you voluntarily provide through our contact form: name, phone number, email address and message. We do not collect browsing data automatically.

3. Purpose of Processing

We use your data solely to: handle your quote and booking requests, answer your questions and provide the information you ask us about our transfer services.

4. Legal Basis

The processing of your data is based on your explicit consent when you send us the contact form, as well as on the pre-contractual relationship created to handle your request for transfer services.

5. Data Retention

We keep your personal data only for as long as necessary to handle your request and, where applicable, for the legal liability period arising from the provision of services.

6. Your Rights

You have the right to access, rectify, cancel and object to the processing of your personal data. To exercise these rights, contact us at reserva@cuatrocienegas.com.mx.

7. Security

We implement technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure or destruction.